Problem Description

When opening Encompass, users may encounter error messages that prevent normal application startup. Additionally, certain features like the Compliance option may be missing from the Tools tab.

Solution Steps

Step 1: Initial Troubleshooting

Follow the standard Encompass troubleshooting procedures provided by support staff.

Step 2: Close and Reopen Application

If the initial troubleshooting steps do not fully resolve the issue:

1. Close Encompass completely
2. Reopen the application
3. Verify that all features are now accessible

Expected Result

After closing and reopening Encompass, the application should start normally without error messages, and all Tools tab options (including Compliance) should be visible and accessible.

Additional Notes

This simple close and reopen process often resolves temporary application state issues that may occur with Encompass.