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Home > Encompass Knowledge > CTC Milestone Blocked by Other Income Error
CTC Milestone Blocked by Other Income Error
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Problem

When attempting to move a milestone to CTC (Clear to Close), you receive a pop-up error message stating there is "other income" in Section 1e, specifically related to asset allowance.

Cause

This error occurs when a date of verification is missing for an income line item in Section 1e.

Solution

  1. Review the error message carefully - it should indicate which specific income line number requires attention
  2. Navigate to the income line specified in the error message
  3. Enter the required date of verification for that income line
  4. Once the date is entered, you should be able to proceed with moving the milestone to CTC

Additional Information

The error message will provide the specific income line number that needs the date of verification entered, making it easier to locate and resolve the issue.

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